Tips for your visit to the ophthalmologist
Timing - Waiting time
Waiting at the doctor’s is a timeless topic, often associated with frustration, anger and lack of understanding. Allow us to solicit your understanding with the following information and explanations. As a matter of principle and always, our aim is not to keep anyone waiting even one minute longer than is unavoidable. All our doctors and staff know from their own experience how unpleasant waiting is. Please remember: No waiting times or only short waiting times are not only desirable for you, our patients, but also to the same extent for us doctors and staff. We take all the time necessary for you to examine, treat and advise you with the necessary calm, thoroughness and care. But we also ask you to take this time for your visit with us.
In addition to the normal consultation hours, our practice also deals with special surgical questions and complex cases. Depending on the situation, the examination and consultation can be quick and simple for one patient and lengthy and complicated for another: The extent of the examination and consultation services required in each individual case is often not foreseeable at the time of registration. Finally, emergencies, which our practice spectrum inevitably entails, also upset our schedules time and again. Therefore, please understand the appointments as a planning and organisational aid, which we cannot always keep exactly.
Therefore, please do not plan too little time for your visit with us.
Our patients are often not called in the order in which they come to the practice. They are registered with different doctors, receive certain measurements and technical examinations in advance. But rest assured: everything is above board, no one gets preferential treatment with us.
If you are pressed for time due to appointments, timetables of your means of transport or for any other reason, please contact our staff at any time. We will do everything in our power to meet your needs.
Please avoid accusations against our staff – we ask that you always raise criticism with our doctors or address it in writing to the practice management.
Accompanying persons at the practices
Please understand that, depending on the situation in the practice, we can only allow your accompanying person into the practice for a short time for drop-off and pick-up, as otherwise hygienic conditions cannot be guaranteed due to the limited space available.
We understand that it can be difficult to come to the surgery without the help of your companion, but we are happy to assist you to ensure that your experience goes as smoothly as possible. If you have any special needs, please let us know so that we can help to meet them.
Thank you for your understanding and support in maintaining a safe environment for all our patients and staff.
A number of important ophthalmological examinations and treatments, especially examinations of the fundus of the eye, but also examinations in preparation for operations, can only be carried out sensibly and in the necessary detail if the pupil is dilated with medication. The pupil is dilated with eye drops which, depending on the individual predisposition, must take effect for at least 15 to 30 minutes. The dilation of the pupil lasts for several hours, again depending on the individual. Sensitivity to glare and blurred vision, especially at close range, are normal consequences of pupil dilation.
Driving a motor vehicle with dilated pupils is not permitted. Please take this into account when planning your visit to our clinic.
Extensive examinations and treatments
As far as possible, we endeavour to carry out all necessary examinations and treatments within one visit, if you so wish. Of course, this assumes that you have enough time with you.
If you do not have enough time to have all the necessary examinations and treatments carried out during one visit, please let us know right at the beginning: We will then be happy to plan the further procedure with you according to your personal possibilities and wishes within the framework of the factual necessities.
We will always advise you on any aspect of diagnosis and treatment that we think may be of interest to you. However, we cannot always know what specific questions or concerns you may have for whatever reason and from wherever. Please ask us, that is what we are here for. Only those who ask are sure to learn everything they want to know.